A Hail Mary Pass Was Needed for This Insurance Claim

If you live in a hailstorm-prone zone of the country, getting compensated for damages to your property should be a no-brainer, right? Wrong. In Calgary-–known the hailstorm capital of Canada--the failure of one insurer to spot visible roof damage during an inspection process of one homeowner’s property, PLUS the lack of an independent, timestamped visual record that showed roof conditions before the hailstorm, resulted in the homeowner having to battle for many agonizing months to challenge and overturn the insurer's narrative.

Homeowners assume the adjuster will believe them. In reality, proof beats plausibility.

This is why long-term condition monitoring should have been in the homeowner's toolkit. A passive, historical visual record would have shown exactly what the property looked like before, during, and after a storm. With neutral records that show a baseline before the storm and timestamped evidence immediately after to counter insurer assumptions, insurance claims are strengthened and expedited; disputes over “pre-existing damage” are reduced; proof of storm timing is clarified; and outcomes are better for owners and managers. A visual history built and retained over long periods of time highlights slow changes that humans miss.

Learn how we can help homeowners, property managers, construction firms, and businesses leverage the power of timelapse photography to address those pain points before they become big problems.

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