A Hail Mary Pass Was Needed to Approve This Insurance Claim

If you live in a hailstorm-prone zone of the country, getting compensated for damages to your property should be straightforward. Unfortunately, in Calgary (the hailstorm capital of Canada), an insurer's failure to spot visible roof damage during the inspection of a homeowner’s property resulted in months of effort by the homeowner to change the insurer's narrative and have their claim approved.

While homeowners may want adjusters to accept their word, the reality is that proof beats plausibility. Unfortunately, this individual had no way to prove otherwise.

This is why long-term condition monitoring should have been in the homeowner's toolkit. A passive, historical visual record would have shown exactly what the property looked like before, during, and after a storm. With neutral records that show a baseline before the storm and timestamped evidence immediately after to counter insurer assumptions, insurance claims would have been strengthened and expedited; disputes over “pre-existing damage” reduced; proof of storm timing clarified; and outcomes improved for homeowners and property managers.

A visual history built and retained over long periods of time highlights slow changes that humans miss.

Learn how we can help homeowners, property managers, and businesses leverage the power of timelapse photography to address those pain points before they become big problems.